Welcome to the Shimano Shop FAQ page. Here you’ll find answers to common questions about our products, ordering, shipping, and more. We are dedicated to providing high-quality, durable fishing tackle at special prices for anglers worldwide.

About Shimano Shop & Our Products

1. What kind of products does Shimano Shop sell?
We specialize in premium fishing tackle and outdoor gear, with a focus on both Saltwater and Freshwater fishing. Our product range includes:
  • Saltwater Tackle: Reels, Rods & Poles, Rod & Reel Combos, and Lures built for demanding conditions.
  • Freshwater Tackle: Rods & Poles, Lures, Reels, Line & Leader for bass, trout, panfish, and more.
  • Fishing Apparel & Outdoor Gear: Clothing and accessories for your fishing adventures.
  • Clearance & Discount Sections: Find great deals on tackle in our “Clearance” and “Discount” categories.
Our style is direct and value-focused, offering significant discounts (often 30%-76% off) on durable, brand-name gear like Shimano.
2. Who is the typical Shimano Shop customer?
Our target customers are value-conscious anglers who seek reliable, high-performance fishing equipment without the premium retail price. This includes:
  • Saltwater Anglers: Those fishing offshore or coastal waters who need corrosion-resistant, durable gear.
  • Freshwater Enthusiasts: From beginners to experienced anglers targeting bass, walleye, muskie, etc.
  • Bargain Hunters: Anglers looking for premium brands like Shimano at clearance and discounted prices.
We cater to a global audience (with some regional exclusions) looking for “great prices” and “special deals.”
3. Are your products genuine Shimano products?
Yes. We are the Shimano Shop. All products listed are authentic Shimano fishing tackle and gear. Our website content and visuals are the intellectual property of Shimano Shop.

Ordering, Payment & Account

1. What payment methods do you accept?
We accept the following secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
2. How do I create an account?
You can register during the checkout process or by clicking “Register” in the top menu. You’ll need to provide a username, email address, and password. Your account allows you to track orders, manage your details, and view your wishlist.
3. I forgot my password. What should I do?
On the login page, click the “Lost your password?” link. Follow the instructions sent to your registered email address to reset your password.

Shipping & Delivery

1. Where do you ship to?
We ship globally, excluding some remote areas and parts of Asia. Please proceed to checkout to confirm if we can deliver to your specific location.
2. What are my shipping options and costs?
We offer two main shipping methods:
  • Standard Shipping: Shipped via DHL or FedEx.
    Cost: $12.95.
    Delivery Time: 10-15 days after shipment.
    (Orders typically process in 1-2 business days before shipping.)
  • Free Shipping: Available on orders over $50, shipped via EMS.
    Cost: FREE.
    Delivery Time: 15-25 days after shipment.
3. How long will it take to receive my order?
Please allow 1-2 business days for order processing, plus the chosen shipping time (Standard: 10-15 days, Free: 15-25 days). Delivery times are estimates and can be affected by customs processing.
4. Do you provide tracking information?
Yes. Once your order is shipped, you will receive a confirmation email with tracking information for your shipment (DHL, FedEx, or EMS).

Returns, Exchanges & Refunds

1. What is your return policy?
We accept returns within 15 days of you receiving the item. The product must be in its original, unused condition with all packaging and tags. Please visit our Returns & Exchanges page for detailed instructions on initiating a return.
2. Who pays for return shipping?
Customers are generally responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service for returns.
3. How long does it take to process a refund?
Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within a standard business processing period (typically 5-10 business days).

Product & Technical Support

1. How do I choose the right rod/reel for my needs?
Our website is organized by fishing type (Saltwater/Freshwater) and component (Rods, Reels, Lures). For specific techniques (e.g., jigging, casting), check the product titles and descriptions. Our Rod & Reel Combos are also a great choice as they are pre-matched for optimal performance. For further assistance, contact our support team.
2. Are the discounted items old or discontinued models?
Our “Discount,” “Clearance,” and sale items may include previous season’s models or overstock items (as noted in some listings, e.g., “Old Models”). These products are brand new, fully functional, and covered by warranty, offering exceptional value.

Still Have Questions?

If you couldn’t find the answer you were looking for, please don’t hesitate to contact our customer service team.

Email: [email protected]

Mailing Address: 519 Elk Rd Little, Tucson, US 85714

We aim to respond to all inquiries within 24-48 hours during business days.


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