At Shimano Shop, we approach your satisfaction with the same precision engineering that goes into our premium fishing tackle. We understand that sometimes gear needs to be returned or exchanged—whether you’ve ordered the wrong freshwater lure size or a saltwater reel doesn’t meet your specific needs. Our returns process is designed to be as streamlined as our global shipping from Tucson, Arizona.

Quick Summary: We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags. Refunds are processed within 5-10 business days after we receive your return. Some items are final sale (see section 4).

1. Our Returns Philosophy

Just as we serve value-conscious anglers worldwide—from bass fishermen in Texas to saltwater enthusiasts in Australia—we believe in transparent, straightforward policies. Your focus should be on fishing, not on paperwork. Our returns process mirrors the same no-nonsense, performance-driven approach found throughout our store.

2. Return & Exchange Eligibility

1 Timeframe: 15 days from delivery date
2 Condition: Unused, unassembled, in original packaging with all tags and accessories
3 Proof of Purchase: Order number or receipt required
4 Shipping: Return shipping is customer’s responsibility (except for defective items)

3. Step-by-Step Return Process

Step 1: Contact Our Support Team

Email [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information. Our fishing-enthusiast support team typically responds within 1-2 business days.

Step 2: Wait for Authorization & Instructions

We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send anything without this RMA number—it ensures your return is processed efficiently.

Step 3: Package & Ship Your Return

Securely package the item(s) in the original packaging if possible. Include a copy of your order confirmation or the RMA email. Ship to:

Shimano Shop Returns
519 Elk Rd Little
Tucson, AZ 85714
USA

We recommend using a trackable shipping service and retaining your tracking number.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll process your refund or exchange. You’ll receive an email confirmation.

4. Non-Returnable Items

Based on our product categories and the nature of fishing tackle, the following items cannot be returned for hygiene, safety, or legal reasons:

  • Fishing Apparel & Outdoor Gear (if tags are removed or items show signs of wear)
  • Clearance Fishing Tackle & Gear (all clearance/sale items are final sale)
  • Opened or used Freshwater Line & Leader materials (cutting compromises product integrity)
  • Personalized or custom-configured items
  • Any item not in its original condition, damaged, or missing parts
Note on Lures & Hooks: For safety reasons, lures with exposed hooks must be returned in their original protective packaging. Damaged packaging may result in refusal of return.

5. Refund Timeline & Methods

We process refunds with the same efficiency as we ship orders from our Tucson warehouse:

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method:
    • Visa MasterCard JCB: 5-10 business days to appear on your statement
    • PayPal: 3-7 business days to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable (except for defective items)
  • Exchange Shipping: We cover standard shipping costs for replacement items

6. Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement—because we stand behind our premium tackle with the same seriousness as we engineer Shimano reels.

7. Return Request Email Template

Copy and paste this template into an email to [email protected] to expedite your request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shimano Shop Support Team, I would like to request a return/exchange for my recent order. Order Number: [Insert your order number] Order Date: [Insert order date] Item(s) to Return: [List item name(s) and SKU if available] Reason for Return: [Select: Wrong size, Defective, Changed mind, Other] Preferred Resolution: [Select: Refund, Exchange for [specific product if known]] I confirm that: ✓ The item(s) are unused and in original packaging ✓ All tags and accessories are included ✓ It has been within 15 days of delivery My shipping address for any exchange: [Your full name] [Street address] [City, State/Province, Postal Code] [Country] Please send the RMA number and return instructions. Thank you, [Your name] [Your email address] [Your phone number – optional]

8. International Returns

As we serve anglers globally (excluding only a few remote locales), international customers are responsible for:

  • Return shipping costs and any customs/duties
  • Ensuring the package is properly labeled for customs (mark as “Returned Goods”)
  • Using a trackable international service (DHL, FedEx, or EMS recommended)

Refunds will be issued in USD to your original payment method. Note that exchange rates and bank fees may apply.

Questions? Contact Our Fishing-Enthusiast Support Team

Email: [email protected]

Mail: Shimano Shop – 519 Elk Rd Little, Tucson, AZ 85714 USA

We respond to all angler inquiries within 1-2 business days, just as we process orders.

Our Promise: At Shimano Shop, we believe your satisfaction deserves the same premium attention as your fishing gear. We’re committed to maintaining the trust of the global angling community through transparent policies and hassle-free processes—because your focus should be on the catch, not on concerns about returns.

Shimano Shop – Serving Value-Conscious Anglers Across the Globe