Global Shipping: Fast & Reliable Delivery
We ship from our centrally located warehouse in Tucson, Arizona, to value-conscious anglers across the globe (excluding only a few remote locales). Our goal is to get your gear to you efficiently, so you can focus on what matters—the fishing.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Timeframes
We offer two reliable shipping options to suit your needs and budget:
Option 1: Standard Shipping (Recommended)
- Carrier: DHL or FedEx
- Cost: Flat rate of $12.95 USD
- Delivery Time: 10-15 business days after shipment from our warehouse.
- Best for: Faster, trackable delivery to most international destinations.
Option 2: Free Economy Shipping
- Carrier: EMS
- Cost: FREE on orders over $50 USD.
- Delivery Time: 15-25 business days after shipment from our warehouse.
- Best for: Budget-conscious anglers who don’t mind a longer wait.
Note: Delivery times are estimates and may vary due to customs processing, holidays, or local postal services. You will receive a tracking number once your order ships.
Hassle-Free Returns & Exchanges
We understand that sometimes gear needs to be returned—maybe the freshwater lure size isn’t quite right, or a saltwater reel doesn’t meet your specific needs. Our returns policy is built on transparency and simplicity, mirroring the no-nonsense, performance-driven spirit of the anglers we serve.
Quick Return Summary
- Return Window: 15 days from the delivery date.
- Condition: Items must be unused, unassembled, and in original packaging with all tags and accessories.
- Refund Processing: 5-10 business days after we receive your return.
- Return Shipping: Customer’s responsibility (we provide a prepaid label for defective/incorrect items).
Step-by-Step Return Process
Email us at [email protected] within 15 days of receiving your order. Use the template provided at the bottom of this page to ensure we have all necessary details. Our fellow fishing-enthusiast support team will respond within 1-2 business days.
We will email you a Return Merchandise Authorization (RMA) number and specific shipping instructions. Do not send your return without this RMA number, as it is essential for efficient processing.
Securely package the item(s) in their original packaging. Include a copy of your order confirmation or the RMA email. Ship to:
Shimano Shop Returns
519 Elk Rd Little
Tucson, AZ 85714 USA
Important: We strongly recommend using a trackable shipping service and retaining your tracking number. For international returns, ensure the package is marked as “Returned Goods” on customs forms.
Once we receive and inspect your return (typically within 3-5 business days of delivery to our warehouse), we will process your refund or initiate your exchange. You will receive an email confirmation.
Refund Timeline & Methods
We process refunds with the same efficiency we apply to shipping orders:
- Processing Time: 3-5 business days after we receive and approve your return.
- Refund Method: Refunds are issued to your original payment method.
- Visa / MasterCard / JCB: 5-10 business days to appear on your statement.
- PayPal: 3-7 business days to appear in your account.
- Shipping Costs: Original shipping fees are non-refundable (except for defective or incorrect items).
- Exchange Shipping: We cover standard shipping costs for replacement items.
Note for International Customers: Refunds are issued in USD. Any exchange rate fluctuations or bank fees are the responsibility of the customer.
Non-Returnable Items
To ensure safety, hygiene, and compliance, the following items from our product range cannot be returned:
- Clearance Fishing Tackle & Gear: All items purchased from the Clearance section are final sale.
- Fishing Apparel & Outdoor Gear: If tags are removed or items show any signs of wear.
- Opened Freshwater Line & Leader: Materials that have been cut or opened, as this compromises product integrity.
- Personalized or custom-configured items.
- Any item not in its original condition, is damaged, or is missing parts.
Special Note on Lures & Hooks: For safety reasons, all lures with exposed hooks must be returned in their original protective packaging. Returns with damaged packaging may be refused.
Defective or Incorrect Items
If you receive a defective item or the wrong product, contact us immediately at [email protected]. We stand behind our premium tackle and will arrange a prepaid return label and expedite your replacement.
Questions? We’re Here to Help.
Our support team consists of fellow fishing enthusiasts who understand your needs.
Email: [email protected]
Mail: Shimano Shop – 519 Elk Rd Little, Tucson, AZ 85714 USA
We respond to all inquiries within 1-2 business days.